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0151 651 0770General Questions
Get Answers to Your Questions About Our Rental Services and Properties.
How do I find out who supplies the gas and electricity to the property?
You will need your full address, postcode, meter serial number, and a recent meter reading.
To identify your electricity supplier, contact the Scottish Power MPAS service on 0845 270 9101. Have your full postal address ready. A recorded message will confirm your supplier and provide their contact number.
To identify your gas supplier, contact Transco’s Meter Point Reference Number (MPRN) helpline on 0870 608 1524, again with your full postal address available.
When speaking with your suppliers, you will also need your meter serial number and a current meter reading. These details are recorded on your deposit form and can also be found directly on the meters.
What is the postcode for the property?
Your postcode will be shown on your tenancy agreement. If you need this information before receiving your agreement, you can search for the postcode using an online postcode finder service.
What day is my bin collected?
Please contact Street Scene at Wirral Borough Council on 0151 606 2004 for bin collection schedules.
My bin is missing—how do I get a replacement?
You can request a replacement by contacting Street Scene at Wirral Borough Council on 0151 606 2004.
Are tenant deposits registered, and why is this required?
Yes. Since April 2007, it has been a legal requirement for landlords to protect tenant deposits using a government-approved scheme.
We register all deposits with Tenancy Deposit Solutions (mydeposits).
Can you provide references?
We are unable to send references directly to third parties. However, we are happy to provide a reference to you, which you may then share as needed.
